Systems Design, UX/UI

BlueJeans

At BlueJeans, I worked on core Meetings and Studio products within a complex enterprise video and live-streaming platform. My work focused on simplifying multi-surface workflows, improving clarity across feature-rich interfaces, and supporting scalable design and engineering collaboration across high-impact product areas.

Problem: As the platform evolved, Meetings and Studio accumulated increasingly complex workflows and feature interactions. Users struggled to confidently navigate advanced functionality, while internal teams lacked shared clarity around interaction behavior, leading to friction in both user experience and cross-functional execution.

Solution: I focused on simplifying complex interaction patterns through structured UX exploration, high-fidelity prototyping, and close collaboration with product and engineering. By clarifying system behavior, improving discoverability of advanced tools, and documenting interaction decisions for implementation, I helped create more predictable, scalable user experiences across Meetings and Studio.

Screen Share ControlsRedesigned screen sharing controls to support flexible presenter workflows while reducing cognitive load during live meetings.

Easy Log Upload/Report an Issue Improved visibility and integration of issue reporting and log upload flows, enabling faster user problem resolution and higher-quality diagnostic data for internal teams.

Key Figures

Improved average Q score by 0.2 across key experiences

Increased design-to-engineering efficiency by ~50% through clearer specifications and collaboration

All major initiatives validated through user research and usability testing

Presentation Mode
Designed presenter-focused tools that unify annotation, translation, and preview workflows, reducing context switching and improving live presentation control.

Reactions
Enabled real-time audience feedback mechanisms for live streams, balancing engagement with moderation and signal clarity for presenters

Q&A Optimization
Streamlined moderator tools for managing audience questions, announcements, and responses while maintaining visibility and flow during live events.

Projects Not Displayed In addition to the work shown above, I contributed to a range of platform-wide improvements and exploratory initiatives across Meetings and Studio.

Meetings

Design QA across all products
External Guest Identifier
Visual updates to update design language
In meeting moderator promotion
Background noise notifier
Remote Desktop Control updates
Various small improvements throughout product

Studio

Smart Producer
Backstage Customizability
Chat experience updates
Color picker redesign
Onboarding Explainer Gifs
Poll Updates

DILLON HICKEY